This Privacy Policy explains how ReverseAge ("we", "us", "our") collects, uses, and discloses personal information when you visit, use our services, or make a purchase from reverseage.store (the "Site") or otherwise communicate with us (collectively, the "Services").

Key Points

- We collect information to process orders, provide customer support, and improve the Site.

- We use cookies to operate the Site, run analytics, and support marketing where permitted.

- We share information with service providers (e.g., payment processors, fulfillment and shipping partners) as needed to deliver services.

- You may have rights to access, delete, correct, or opt out of certain processing depending on your location.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Contact details including your name, address, phone number, and email.

- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

- Account information including your username, password, security questions and other information used for account security purposes.

- Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.

- Our payment processors, who collect payment information to process your payment in order to fulfill your orders and provide you with products or services.

- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We use your personal information to provide you with the Services in order to perform our contract with you, including to process payments, fulfill orders, send notifications, manage your account, arrange shipping, and facilitate returns/exchanges.

We may use your personal information for marketing and promotional purposes, such as to send communications and show you advertisements. If you are an EEA resident, the legal basis may be our legitimate interest according to Art. 6 (1) (f) GDPR.

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you are an EEA resident, the legal basis may be our legitimate interest according to Art. 6 (1) (f) GDPR.

We use your personal information to provide customer support and improve our Services. If you are an EEA resident, the legal basis may be our legitimate interest according to Art. 6 (1) (f) GDPR.

 

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction, and to tailor advertising where permitted.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some Services to work incorrectly or no longer be available.

Please note that while your browser may allow you to transmit a “do not track” signal, our Site is not designed to respond to such signals.

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

- Vendors who perform services on our behalf (e.g., IT management, payment processing, analytics, support, cloud storage, fulfillment, shipping).

- Business and marketing partners to provide services and advertise to you.

- When you direct, request, or consent to disclosure (e.g., shipping, social widgets, login integrations).

- Affiliates or within our corporate group for legitimate business purposes.

- In connection with a business transaction, to comply with legal obligations, enforce terms, or protect rights.

 

Third Party Websites and Links

Our Site may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated with us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.

 

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided personal information, you may contact us to request deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.

 

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

 

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

- Right to Access / Know: Request access to personal information we hold about you.

- Right to Delete: Request deletion of personal information we maintain about you.

- Right to Correct: Request correction of inaccurate personal information.

- Right of Portability: Request a copy of your information and, in some cases, transfer to a third party.

- Right to Opt Out: Opt out of “sale”/“sharing”/targeted advertising where applicable, including via Global Privacy Control where supported.

- Restriction of Processing: Request that we stop or restrict certain processing.

- Withdrawal of Consent: Withdraw consent where processing is based on consent.

- Appeal: Appeal a decision if we decline to process your request.

- Managing Communication Preferences: Opt out of promotional emails via the unsubscribe link.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding. We will respond in a timely manner as required under applicable law.

 

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. For the EEA, you can find a list of authorities here.

 

International Users

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses, where applicable.

 

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us: contact@reverseage.store

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.